AI- EDUCATION FROM THE LENS OF GLOBAL LEARNERS

Title: AI- EDUCATION FROM THE LENS OF GLOBAL LEARNERS
Author: Aparna Sakore and Srushti Rajendra Pawar
Abstract:

This research explores the integration of Artificial intelligence (AI) with education and puts light on the perception of students from different cultures, geographical and economic backgrounds upon AI-driven education. It investigates the accessibility, effectiveness, cultural relevance of the AI tools in different regions. This study uses quantitative data derived from online surveys submitted by international students from various who actively use AI platforms such as ChatGPT, Grammarly, Duolingo, etc. The Findings reveal that global learners broadly appreciate AI for its ability to personalize academic content, higher efficiency, pace and simplification of complex topics.
However, few concerns were raised regarding limited interaction in terms of emotional intelligence, data privacy, lack of trust and algorithmic bias. Variations in satisfaction were noticed for students belonging to developing regions. And to overcome these barriers proper training or orientation sessions and improved device access is required. Students also look forward to personalized learning paths, 24/7 academic support and translated content soon.
This study calls on policymakers and educators to acknowledge the digital inequalities and to promote ethical and equitable AI integration in global education.

Keywords: Accessibility, Artificial intelligence, cross-cultural education, global learner’s perception, Personalized learning.
DOI: https://doi.org/10.38193/IJRCMS.2026.SP8122
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Date of Publication: 22-01-2026
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Published Vol & Issue: Volume 8 Issue 1 January 2026

EVALUATING THE IMPACT OF ESG ON FINANCIAL PERFORMANCE OF CORPORATIONS

Title: EVALUATING THE IMPACT OF ESG ON FINANCIAL PERFORMANCE OF CORPORATIONS
Author: Shivani Ram More
Abstract:

This study examines the connection between a company’s financial performance in a variety of industries and its Environmental, Social, and Governance (ESG) performance. The study examines the impact of ESG scores on important financial metrics like Return on Equity (ROE), Return on Assets (ROA), and Tobin’s Q using secondary data from listed companies between 2018 and 2023. The results show a strong positive correlation between corporate financial outcomes and overall ESG performance, suggesting that companies with more robust sustainability strategies typically attain higher profitability and market valuation. Furthermore, the influence of social and governance aspects is greater than that of environmental elements. The findings, which highlight ESG as a strategic driver of long-term competitiveness rather than a compliance need, are consistent with the Stakeholder and Resource-Based theories. The study provides valuable insights for managers, investors, and policymakers promoting sustainable business models that align financial success with corporate responsibility.

Keywords: Environmental, Social, and Governance (ESG), Finance, Financial Performance
DOI: https://doi.org/10.38193/IJRCMS.2026.SP8121
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Date of Publication: 21-01-2026
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Published Vol & Issue: Volume 8 Issue 1 January 2026

A STUDY OF DIGITAL PAYMENTS AS DRIVERS OF ECONOMIC GROWTH

Title: A STUDY OF DIGITAL PAYMENTS AS DRIVERS OF ECONOMIC GROWTH
Author: Shivani Ram More
Abstract:

Digital payments are increasingly central to modern economies, transforming how consumers and businesses transact. This paper examines the role of digital payments in promoting economic growth, using secondary data from cross-country studies, country-specific analyses, and macroeconomic evidence. We identify key transmission channels — financial inclusion, consumption, formalization, and productivity — and analyze empirical findings to understand both the magnitude and mechanisms of impact. We also discuss policy implications and risks.

Keywords: Digital payments, Economic growth, financial inclusion, Unified Payments Interface (UPI), Mobile money, M-Pesa, Digital financial services, electronic payment systems, Informal economy, financial intermediation, Digital infrastructure, Payment innovation, Cashless economy, Fintech, GDP growth, Blockchain payments, E-commerce, Digital divide, Mobile banking, Central Bank Digital Currency (CBDC).
DOI: https://doi.org/10.38193/IJRCMS.2026.SP8120
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Date of Publication: 20-01-2026
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Published Vol & Issue: Volume 8 Issue 1 January 2026

IMPACT OF ARTIFICIAL INTELLIGENCE AND FINTECH ON TRADITIONAL BANKING OPERATIONS IN INDIA

Title: IMPACT OF ARTIFICIAL INTELLIGENCE AND FINTECH ON TRADITIONAL BANKING OPERATIONS IN INDIA
Author: Anisha B. Jagtap and Shilpa Chabukswar
Abstract:

In the modern era of rapid digital transformation, the banking industry has become one of the most technologically advanced sectors of the economy. The introduction of Artificial Intelligence (AI) and Financial Technology (Fintech) has fundamentally reshaped the structure, operations, and customer engagement models of traditional banks in India. This study titled “Impact of Artificial Intelligence and Fintech on Traditional Banking Operations in India” explores how emerging technologies are revolutionizing financial services, improving efficiency, and enhancing customer satisfaction, while also identifying the challenges that accompany such innovations.
The increasing demand for fast, reliable, and personalized financial services has compelled traditional banks to adopt AI-driven solutions such as chatbots, virtual assistants, predictive analytics, fraud detection systems, and credit scoring algorithms. Fintech firms, on the other hand, have leveraged technology to create digital wallets, UPI-based payment systems, robo-advisors, peer-to-peer lending platforms, and blockchain-based transaction models. These innovations have not only simplified customer transactions but also improved transparency, accessibility, and financial inclusion, especially in semi-urban and rural India.
This research combines primary data collected through a structured questionnaire from 100 respondents in Pune including bank customers and employees with secondary data from RBI publications, government reports, and scholarly journals. The study uses descriptive and analytical methods to examine the relationship between AI, Fintech adoption, and operational performance of traditional banks. Statistical tools such as percentage analysis and correlation have been used to interpret the collected data effectively.
The findings reveal that a significant portion of respondents believe AI and Fintech have enhanced the overall operational efficiency, service delivery, and customer experience of banks. Chatbots and automated systems have reduced waiting times and improved query resolution rates, while AI-based fraud detection mechanisms have strengthened transaction security. Moreover, Fintech platforms have empowered customers by providing 24/7 access to financial services through mobile and web applications. However, the study also identifies several challenges such as cybersecurity risks, high implementation costs, lack of skilled manpower, and resistance to change among employees.
Despite these limitations, the integration of AI and Fintech is no longer optional but a necessity for banks to remain competitive in the digital age. The research concludes that successful digital transformation requires a balanced approach—one that combines technological innovation with robust regulatory compliance and human expertise. Continuous training programs, customer education, and collaborative partnerships between banks and Fintech start-ups are recommended to ensure smooth technology adoption and sustainable growth.
Overall, this study highlights that Artificial Intelligence and Fintech are not substitutes for traditional banking but complementary forces that can collectively drive efficiency, inclusivity, and innovation in India’s financial system. As India moves towards a digital economy, the synergy between AI, Fintech, and traditional banking will play a critical role in shaping the future of the financial services sector and ensuring long-term economic stability.

Keywords: Artificial Intelligence (AI), Financial Technology (FinTech), Traditional Banking, Digital Transformation, Operational Efficiency, Customer Satisfaction, Financial Inclusion, Chatbots, Automation, Machine Learning, Digital Payments, Fraud Detection, Blockchain, Banking Innovation, Indian Banking Sector.
DOI: https://doi.org/10.38193/IJRCMS.2026.SP8119
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Date of Publication: 19-01-2026
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Published Vol & Issue: Volume 8 Issue 1 January 2026

DIGITAL MARKETING: TRENDS, STRATEGIES, AND EFFECTIVENESS

Title: DIGITAL MARKETING: TRENDS, STRATEGIES, AND EFFECTIVENESS
Author: Vidya D. Baviskar
Abstract:

In today’s digital world marketers are facing some new challenges, new technologies and opportunities in the market. Digital marketing is the utilization of electronic media by the marketers to promote the products or services into the market. The main objective of digital marketing is to attract more and more customers and allow them to interact with the various brands available in the market through digital media. This article focuses on the importance of digital marketing in today’s world. Additionally advantages of digital marketing, effectiveness, some latest developments and strategies and ways to further increase the effectiveness of digital marketing are also presented in this paper

Keywords: Digital marketing; Effectiveness; sCRM; E-Commerce; Personalization; Influencer marketing; Programmatic advertising
DOI: https://doi.org/10.38193/IJRCMS.2026.SP8118
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Date of Publication: 18-01-2026
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Published Vol & Issue: Volume 8 Issue 1 January 2026

IMPACT OF FITNESS CENTRE ATTENDANCE ON MENTAL WELL-BEING AND STRESS REDUCTION

Title: IMPACT OF FITNESS CENTRE ATTENDANCE ON MENTAL WELL-BEING AND STRESS REDUCTION
Author: Yogita Ghatol
Abstract:

The current research investigates the influence of attending fitness centers on mental health and stress alleviation by analysing existing literature and secondary data sources.
As awareness of holistic health increases, fitness centers have become not only venues for physical improvement but also environments that promote psychological wellness. This study compiles findings from peer-reviewed journals, institutional reports, and health databases to explore the connection between regular gym attendance, perceived stress levels, and mental health outcomes.
The review emphasizes that regular participation in fitness activities, including aerobic exercises, strength training, and group workouts, significantly aids in reducing anxiety, enhancing mood, and boosting self-esteem. Additionally, social interactions within fitness centers and the exposure to structured routines are identified as crucial factors in managing stress and maintaining emotional stability.
The research concludes that attendance at fitness centers, as supported by secondary data, positively and measurably affects psychological well-being, suggesting that fitness facilities can serve as community-based interventions for promoting mental health.

Keywords: Fitness centers, mental well-being, stress reduction, secondary data, exercise psychology, gym participation
DOI: https://doi.org/10.38193/IJRCMS.2026.SP8117
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Date of Publication: 17-01-2026
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Published Vol & Issue: Volume 8 Issue 1 January 2026

A STUDY ON EMPLOYEE RETENTION & ATTRITION STRATEGY AS A HR CHALLENGE IN INDIA’S BUSINESS PROCESS OUTSOURCING INDUSTRY

Title: A STUDY ON EMPLOYEE RETENTION & ATTRITION STRATEGY AS A HR CHALLENGE IN INDIA’S BUSINESS PROCESS OUTSOURCING INDUSTRY
Author: Leena Jain
Abstract:

The BPO industry has experienced exceptional growth in the modern years contributing considerably to the economy as well as provided that employment opportunity to the cultured youth on a large scale. This tendency also presents numerous challenges to the organizations. One of the most important challenges is the management of the Human Resource (HR). Human resource is a positive feature that can provide value and competitive benefit to an organization. The largest challenge nowadays the BPO sector is facing is clear as a reduction in the number of employees through retirement, resignation or death and the attrition at huge scale and retention has turn out to be a complicated task. Attrition rate is simplified as the rate of shrinkage in size odd number (BPO India 2009). Attrition of employees in an inadequate major is desirable for invasion of new ideas in the BPO sector. The studies focused on retention and attrition challenges that if BPO industry at present faces and to examine ways to diminish employee turnover. The BPO sector is always placed on peak whenever we say the word attrition. The paper also focuses on how talent could be retained in the BPO’s sector where attrition is always a worry. It also throws light on what organizations need to do to retain their quality workforce and maintain the part to obtain goals.

Keywords: Retention, Attrition, Employee turnover, Employment and Business Process Outsourcing.
DOI: https://doi.org/10.38193/IJRCMS.2026.SP8116
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Date of Publication: 16-01-2026
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Published Vol & Issue: Volume 8 Issue 1 January 2026

ROLE OF TRUST, SECURITY, AND DIGITAL-PAYMENT RELIABILITY IN E-COMMERCE ADOPTION BY SMALL LOCAL BUSINESSES

Title: ROLE OF TRUST, SECURITY, AND DIGITAL-PAYMENT RELIABILITY IN E-COMMERCE ADOPTION BY SMALL LOCAL BUSINESSES
Author: Monika Jogdand
Abstract:

Small local businesses are increasingly expected to participate in the digital marketplace, yet many hesitate due to concerns about trust, security, and the reliability of digital payments. These factors shape how entrepreneurs judge the risks and benefits of selling online. This study explores how trust in digital platforms, perceived security, and payment-system reliability influence e-commerce adoption among small local entrepreneurs. It also examines the mediating role of customer confidence, based on the idea that merchants adopt online channels more readily when they believe customers feel safe and comfortable transacting digitally. The research breaks payment reliability into practical components such as transaction success, settlement speed, and reconciliation effort, and considers how variations in sector, firm size, digital skills, and infrastructure shape adoption behaviour. The findings aim to offer a grounded understanding of what drives or discourages e-commerce participation in local markets and provide evidence to support policy and platform-level improvements.

Keywords: E-commerce adoption; Trust in digital platforms; Perceived security; Digital payment reliability; Customer confidence; Small local entrepreneurs; Adoption behaviour
DOI: https://doi.org/10.38193/IJRCMS.2026.SP8115
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Date of Publication: 15-01-2026
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Published Vol & Issue: Volume 8 Issue 1 January 2026

DECEPTIVE BY DESIGN: INVESTIGATING THE INFLUENCE OF DARK UX PATTERNS ON CONSUMER DECISION-MAKING IN E-COMMERCE

Title: DECEPTIVE BY DESIGN: INVESTIGATING THE INFLUENCE OF DARK UX PATTERNS ON CONSUMER DECISION-MAKING IN E-COMMERCE
Author: Nikita Vishwakarma
Abstract:

In the competitive landscape of e-commerce, user experience (UX) design has evolved as a strategic driver of consumer engagement and conversion. However, not all design practices serve the user’s best interests. This study examines the impact of dark UX patterns—deceptive interface designs that subtly coerce or manipulate users into unintended actions—on online consumer decision-making. Through the lens of behavioural economics, persuasion theory, and digital ethics, the research explores how these patterns affect trust, perceived autonomy, and post-purchase satisfaction.
Using a quantitative approach, the study gathers data from Gen Z and Millennial consumers to evaluate their awareness, perception, and behavioural responses to common dark patterns such as misdirection, confirm shaming, hidden costs, and forced continuity. Findings aim to highlight the psychological consequences of such designs and their influence on long-term brand relationships. The study also identifies regulatory and ethical gaps in UX standards, suggesting the need for transparent, user-first digital design practices. By uncovering how consumers are subtly manipulated in the digital marketplace, this research contributes to the growing discourse on ethical UX design in the age of digital persuasion.

Keywords: Dark UX Patterns, Consumer Decision-Making, E-Commerce Design Ethics, Deceptive Design, Digital Manipulation, Behavioural Economics, User Autonomy, Gen Z Consumers, Online Shopping Psychology, Human-Computer Interaction (HCI)
DOI: https://doi.org/10.38193/IJRCMS.2026.SP8114
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Date of Publication: 14-01-2026
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Published Vol & Issue: Volume 8 Issue 1 January 2026

ECO-LABELS AS TRUST SIGNALS: UNDERSTANDING PURCHASE INTENT AND LABEL LITERACY AMONG INDIAN GEN Z CONSUMERS

Title: ECO-LABELS AS TRUST SIGNALS: UNDERSTANDING PURCHASE INTENT AND LABEL LITERACY AMONG INDIAN GEN Z CONSUMERS
Author: Nikita Vishwakarma
Abstract:

This study investigates the influence of eco-labels on the purchase intentions of Gen Z consumers in urban India, focusing on their role as trust-enhancing signals in the context of sustainable product choices. As environmental consciousness rises globally, brands are increasingly leveraging eco-labels to attract younger, sustainability-aware demographics. However, there exists a significant gap between the presence of eco-labels and their actual impact on consumer behaviour, particularly in the Indian Gen Z segment.
The research draws upon consumer behaviour frameworks such as the Theory of Planned Behaviour and cue utilization theory to examine how Gen Z interprets, evaluates, and acts upon eco-labels during purchase decisions. A mixed-method approach is employed—combining structured surveys with in-depth interviews—to uncover both statistical patterns and deeper psychological drivers. Special emphasis is placed on eco-label literacy (understanding and trust) and how it moderates the relationship between environmental claims and actual buying behaviour.
By shedding light on the complex interplay between awareness, perception, and action, this study contributes to both academic discourse and brand strategy. It aims to guide marketers, policy makers, and sustainability advocates in designing more credible and engaging eco-communication that resonates with India’s next-generation consumers.

Keywords: Eco-Labels, Gen Z Consumers, Sustainable Marketing, Purchase Intent, Label Literacy, India, Consumer Behaviour.
DOI: https://doi.org/10.38193/IJRCMS.2026.SP8113
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Date of Publication: 13-01-2026
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Published Vol & Issue: Volume 8 Issue 1 January 2026