THE AVAILABILITY OF TRUCK FLEET AND CARGO DELIVERY: THE EMPIRICAL EVIDENCES OF EXPORT AND IMPORT ACTIVITIES IN INDONESIA

Title: THE AVAILABILITY OF TRUCK FLEET AND CARGO DELIVERY: THE EMPIRICAL EVIDENCES OF EXPORT AND IMPORT ACTIVITIES IN INDONESIA
Authors: Lelita Fitriani, Prasadja Ricardianto, Abdul Ghafar, Lis Lesmini and Erni Pratiwi Perwitasari
Abstract:

The main obstacle in this research was the limited number of truck fleet for carrying the volume of cargo needed by the customers of PT Kamadjaja Logistics. The existing number of truck fleet owned by the Company still could not meet the customers’ demand or need for the cargo delivery process, especially in export and import activities. The number of available truck fleet was not balanced with customers’ demand, causing late delivery and the Company was not productive in the cargo delivery process. The aim of this research was to analyze the direct and indirect influences of the use of truck fleet and cargo delivery on the export and import activities mediated by the availability of fleet in PT Kamadjaja Logistics. The technique of data analysis used path analysis, hypothesis test through t test and f test. The population in this research was the employees of Trucking Division in PT Kamadjaja Logistics with the sample numbering 44 persons. The result of this research was that the fleet availability could mediate the direct and indirect influences of the use of truck fleet and cargo delivery on the export and import activities and that the availability of truck fleet also contributed directly to the export and import activities in PT Kamadjaja Logistics.

Keywords: export and import activities, truck fleet, fleet availability, cargo delivery services
DOI: https://doi.org/10.38193/IJRCMS.2023.5605
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THE INFLUENCE OF RAW MATERIAL SELECTION STRATEGY AND PRICING STRATEGY ON THE DECISION TO USE SK-II SKINCARE PRODUCT WITH PRODUCT EXCELLENCE AS MODERATOR

Title: THE INFLUENCE OF RAW MATERIAL SELECTION STRATEGY AND PRICING STRATEGY ON THE DECISION TO USE SK-II SKINCARE PRODUCT WITH PRODUCT EXCELLENCE AS MODERATOR
Authors: Ari Soeti Yani, Imam Suryono, Abriandi and Sabda Aulia
Abstract:

The aim of this research is to determine the influence of raw material selection strategies and pricing strategies on decisions to use SK-II skincare products, with product excellence as a moderator. in choosing to purchase a product. The population of this study is skincare users. The research sample is representative of the population selected to answer questions related to the research variables. The method used is quantitative research. The results of this research show that raw material selection strategies have a positive and significant effect on product decisions, and price strategies have an effect on product decisions. positive and significant, Product excellence has a positive and significant effect on product decisions; the moderation strategy for selecting raw materials has a positive and significant effect; and the price moderation strategy has a negative and insignificant effect. millennial-era customers.

Keywords: Raw Material Selection Strategy, Pricing Strategy, Product Use Decisions, Product Excellence
DOI: https://doi.org/10.38193/IJRCMS.2023.5604
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FINANCIAL PERFORMANCE OF STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED FOR THE RECENT DECADE

Title: FINANCIAL PERFORMANCE OF STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED FOR THE RECENT DECADE
Authors: Makkella. Siva Krishna
Abstract:

Protection is a monetarist device explicitly intended to lessen the monetary effect of unforeseen occasions and make monetary security. The medical coverage organizations in India have quickly become quite possibly of the main area in the country that drifts around 10% in thickness computations. The Star Health and allied Insurance Company Limited is the India’s first independent health care coverage organization confronting parcel of difficulties because of the mushroom development of the overall safety net providers in India during the new past. The Chennai-based wellbeing safety net provider enlisted a gross composed premium (GWP) of ₹12,952 crore in FY23, which is 13% higher than the GWP during a similar period a year prior. The Star Health and allied Insurance Company Limited enlisted a retail wellbeing premium of ₹11,948 crore in FY23, a development of 18% over FY22 figures. It secured a Gross Premium of Rs 686,514 lakh in the monetary year 2019-20 when contrasted with earlier year 2018-19 Rs 540,129 lakh, enrolling a development of Rs 146,385 lakh (27.10%). The Star Health and allied Insurance Company Limited assume a significant part in the main medical coverage market with a tremendous organization of 9600 or more clinics accessible for credit only hospitalization in India with in excess of 460 branch workplaces, subsequently this paper plans to dissect the monetary presentation during 2009 to 2018 utilizing Proportion examination from the yearly reports of the organization. This study portrays that the dissolvability position of the organization at Walk 2020 was 1.88 and return to total assets proportion is 13.94 percent, which is clear that even in the predominant Corona virus circumstance the organization’s viewpoint is positive.

Keywords: Protection, Solvency, Current Ratio, Return to Net worth Ratio, Net Retention Ratio
DOI: https://doi.org/10.38193/IJRCMS.2023.5603
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THE ROLE OF INNOVATION IN SME PERFORMANCE IN MALAYSIA

Title: THE ROLE OF INNOVATION IN SME PERFORMANCE IN MALAYSIA
Authors: Kamal Imran Mohd Sharif, Zulkifli Mohamed Udin and Arbi Abdul Palak
Abstract:

The study investigates the intricate correlation between innovation and the performance of small and medium-sized enterprises (SMEs) within the Malaysian context. A substantial body of literature underscores the pivotal role of innovation in driving growth and bolstering the competitive advantage of SMEs. Our research delves deeper into this relationship, with a primary focus on how innovation practices impact crucial SME performance metrics, including revenue growth, profitability, and market share. The analysis adopts a comprehensive approach, examining the effects of various forms of innovation, namely product innovation, process innovation, and organizational innovation. To execute this investigation, we employ a robust research methodology that encompasses data collection from a diverse sample of SMEs spanning across various industries in Malaysia. We utilize statistical techniques, such as regression analysis, to evaluate the significance of the connection between innovation and SME performance. Furthermore, our research takes into account potential moderating factors that could influence the strength of this relationship, such as firm size, industry sector, and market dynamics.

Keywords: Innovation, Small and Medium-sized Enterprises (SMEs), Performance, Malaysia, Revenue Growth, Profitability, Market Share, Product Innovation, Process Innovation, Organizational Innovation.
DOI: https://doi.org/10.38193/IJRCMS.2023.5602
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THE IMPACTS OF SOCIAL MEDIA ON EMPLOYEES’ PRODUCTIVITY AMONGST ADMINISTRATIVE EMPLOYEES AT UITM PAHANG, CAMPUS JENGKA

Title: THE IMPACTS OF SOCIAL MEDIA ON EMPLOYEES’ PRODUCTIVITY AMONGST ADMINISTRATIVE EMPLOYEES AT UITM PAHANG, CAMPUS JENGKA
Authors: Noor Dalila Musa
Abstract:

This study focused on the impacts of social media on the employees’ productivity at Universiti Teknologi MARA Pahang, Campus Jengka. A total of 113 questionnaires were distributed to the administrative employees by using simple random sampling, out of which 108 (98.58%) questionnaires were returned. A statistical analysis was conducted by using SPSS 23.0 to investigate the impacts of four factors of social media that consists of communication channels, knowledge sharing, intention to use and intrinsic motivation on employees’ productivity. The findings showed that all four factors had mean scores within the range of high and very high. In addition, the results also revealed that the four hypotheses constructed showed positive relationships between the factors of social media on employees’ productivity. Therefore, all the four research hypotheses were accepted. These findings are useful in assisting the employers in Malaysia to increase employees’ productivity with the use of social media as one of the advanced information technologies.

Keywords: employees’ productivity, communication channels, intention to use, intrinsic motivation, knowledge sharing, social media.
DOI: https://doi.org/10.38193/IJRCMS.2023.5601
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GOJEK DIGITAL ECOSYSTEM ANALYSIS AND BUSINESS PARTNER EMPOWERMENT MODERATE BY PRODUCT INNOVATION UMKM CASE STUDY IN JAKARTA

Title: GOJEK DIGITAL ECOSYSTEM ANALYSIS AND BUSINESS PARTNER EMPOWERMENT MODERATE BY PRODUCT INNOVATION UMKM CASE STUDY IN JAKARTA
Authors: Lukiyana and Angella Rosha Pangestu
Abstract:

This research is about analyzing the Gojek digital ecosystem and empowering business partners on business success moderated by UMKM product innovation in Jakarta. The data used in this research is primary data which is obtained from research questionnaires. The research was conducted by distributing questionnaires to all UMKM business actors in Jakarta which were filled in completely so that they could be used as research data.
This research was conducted through several stages. The first stage is to explore theory from the literature and collect data from the object being researched. The second stage is collecting primary data through research questionnaires. The third stage is a data feasibility test using validity and reliability tests. The fourth stage is testing the research hypothesis.
The purpose of this study was to determine the effect of the Gojek digital ecosystem on business success, the effect of empowering business partners on business success, product innovation on business success and to determine whether innovation moderation was able to strengthen or weaken the influence of the Gojek digital ecosystem on business success, to determine whether innovation moderation was the product is able to strengthen or weaken the influence of empowering business partners on business success.
The results of this study are the Gojek digital ecosystem has a positive and significant effect on business success, partner empowerment has a positive and significant effect on business success, product innovation has a negative and significant effect on business success, product innovation moderation can weaken the Gojek digital ecosystem influence on business success and moderation product innovation is able to weaken the influence of partner empowerment on business success.

Keywords: Mentoring, Professional development, Technical Universities, Teaching skills, Research output, Community services.
DOI: https://doi.org/10.38193/IJRCMS.2023.5505
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MENTORSHIP IN TECHNICAL UNIVERSITIES: DOES EARLY MENTORING FOSTER NEW FACULTY PROFESSIONAL DEVELOPMENT?

Title: MENTORSHIP IN TECHNICAL UNIVERSITIES: DOES EARLY MENTORING FOSTER NEW FACULTY PROFESSIONAL DEVELOPMENT?
Authors: Daisy Ofosuhene (Ph.D.) *, Anthony Eshun and Emmanuel Kofi Agblodzi
Abstract:

The study examined the effect of mentoring on the professional development of new faculty members in six selected technical universities in Ghana. The variables analysed under new faculty professional development comprised of teaching skills, research output, rapid promotion and community services. The target population for the study comprised 200 new faculties. The census approach was used to enumerate all the members within the study population. The study employed the descriptive research design to describe the state of affairs in these technical universities, and it was cross-sectional in nature. Data was collected through a survey with a Faculty Mentor Questionnaire which was measured on a six-point Likert scale, and was analysed with descriptive and inferential statistics. Data was presented in tables. The study found that mentoring significantly and positively affects all the variables of new faculty professional development analysed. The study recommends that, Heads of Technical Universities, Deans and Heads of Departments should strongly advocate for and ensure the enforcement of mentoring policies and practices to help support the professional development of early faculties in their current and future job assignments.

Keywords: Mentoring, Professional development, Technical Universities, Teaching skills, Research output, Community services.
DOI: https://doi.org/10.38193/IJRCMS.2023.5504
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DETERMINANTS OF CUSTOMER LOYALTY IN THE GHANAIAN E-COMMERCE: A PLS-SEM APPROACH

Title: DETERMINANTS OF CUSTOMER LOYALTY IN THE GHANAIAN E-COMMERCE: A PLS-SEM APPROACH
Authors: Massang Naa Norley, Wang Jianfeng, Adu Sarfo Philip, Massang Thomas and Amankwah Ophelia
Abstract:

This study explores how customer service quality affects e-satisfaction and e-trust, impacting e-loyalty in Ghana’s e-commerce, focusing on Jumia. It also examines how mobile application design and promotions influence e-satisfaction, e-trust, and potential e-loyalty in the Ghanaian market. This study assessed the hypotheses in the established research model using structural equation modeling based on data collected from 320 participants from Ghanaian online shoppers. The survey targeted individuals aged 18-60 of both genders who have completed multiple online transactions on the specified e-commerce platform. The study’s results unequivocally affirm the pivotal role of customer satisfaction as a driving force behind customer loyalty. Various factors, including the quality of customer service, the effectiveness of marketing promotions, and the user-friendly design of mobile applications, mold customer satisfaction. These results offer valuable insights for e-commerce businesses in Ghana, emphasizing the importance of customer service quality and mobile app design to enhance customer satisfaction, trust, and loyalty. Further research could explore these relationships in greater depth and consider additional variables to gain a more comprehensive understanding.

Keywords: E-commerce, Customer service quality, Marketing Promotion, E- Satisfaction, E-Trust, E-Loyalty
DOI: https://doi.org/10.38193/IJRCMS.2023.5503
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EXCHANGE RATE FORECASTING: THE FUNDAMENTAL FORECASTING MODEL

Title: EXCHANGE RATE FORECASTING: THE FUNDAMENTAL FORECASTING MODEL
Authors: Dr. Ioannis N. Kallianiotis
Abstract:

This paper is using the fundamental forecasting model, which is a monetarist theory of exchange rate determination, for the current forecasting. This theory is tested empirically by using data, spot and forward rates and a variety of macro-variables from seven different countries with respect the U.S., as our domestic country. A GARCH-M model is used to forecast the volatility of the spot exchange rate. The paper is also using a Vector Auto-regression (VAR) framework to forecast simultaneously spot (s_t) and forward (f_t) exchange rates by utilizing exogenous macro-variables, time trends, and policy instruments. Further, at the end an impulse response function and a Hodrick-Prescott filter are used to present visually the behavior of the spot exchange rate. The countries used in the empirical work are, U.S. with respect the Euro-zone, Mexico, Canada, U.K., Switzerland, Japan, and Australia. The results show that these methods are giving very good forecasting for these seven exchange rates by minimizing the standard error of the regression (SER) and the root mean squared error (RMSE). Of course, uncertainty exists always in the forecasting of any economic variables, due to unanticipated public policies (monetary, fiscal, and trade) and other “innovations” in our financial markets, plus the new philosophies (i.e., liberalism, lack of ethics, perversions, DEI, AI, wars, BRICS, etc.), official measurements, and value system in our markets, societies, and way of living.

Keywords: Demand for Money and Exchange Rate, Foreign Exchange, Forecasting and Simulation, Information and Market Efficiency, International Financial Markets
DOI: https://doi.org/10.38193/IJRCMS.2023.5502
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MICROFINANCE BANKS ACTIVITIES AND ECONOMIC DEVELOPMENT OF NIGERIA

Title: MICROFINANCE BANKS ACTIVITIES AND ECONOMIC DEVELOPMENT OF NIGERIA
Authors: Francis Okechukwu Nwoke and Chukwu, Kenechukwu Origin
Abstract:

This study investigated the effect of microfinance banks on the economic development of Nigeria from (1992-2021) using secondary data from the Statistical bulletin of the Central Bank of Nigeria and the United Nations Development Programme (UNDP) annual report. The research work used the fully modified ordinary least square (FMOLS) regression analysis to test the effect between the independent variables (Microfinance Banks Loans and Credit, Investments and Deposits, Government Expenditure on Education and health) on the dependent variable (human development index). The study discovered that microfinance bank activities had a significant effect on Nigeria’s human development index during the study period. Therefore, the study recommends that microfinance banks should direct their loans to the productive sector in order to create more jobs and improve Nigeria’s economic development. In addition, microfinance institutions should assist those who do not have access to traditional banking services in gaining access to their credit facilities. Microfinance institutions should incorporate training and capacity-building programs into their services. They should also contribute to women’s empowerment, which will increase women’s access to education and health care.

Keywords: Microfinance banks activities, human development index
DOI: https://doi.org/10.38193/IJRCMS.2023.5501
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