| Title: FINANCIAL PERFORMANCE OF STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED FOR THE RECENT DECADE |
| Authors: Makkella. Siva Krishna |
| Abstract: Protection is a monetarist device explicitly intended to lessen the monetary effect of unforeseen occasions and make monetary security. The medical coverage organizations in India have quickly become quite possibly of the main area in the country that drifts around 10% in thickness computations. The Star Health and allied Insurance Company Limited is the India’s first independent health care coverage organization confronting parcel of difficulties because of the mushroom development of the overall safety net providers in India during the new past. The Chennai-based wellbeing safety net provider enlisted a gross composed premium (GWP) of ₹12,952 crore in FY23, which is 13% higher than the GWP during a similar period a year prior. The Star Health and allied Insurance Company Limited enlisted a retail wellbeing premium of ₹11,948 crore in FY23, a development of 18% over FY22 figures. It secured a Gross Premium of Rs 686,514 lakh in the monetary year 2019-20 when contrasted with earlier year 2018-19 Rs 540,129 lakh, enrolling a development of Rs 146,385 lakh (27.10%). The Star Health and allied Insurance Company Limited assume a significant part in the main medical coverage market with a tremendous organization of 9600 or more clinics accessible for credit only hospitalization in India with in excess of 460 branch workplaces, subsequently this paper plans to dissect the monetary presentation during 2009 to 2018 utilizing Proportion examination from the yearly reports of the organization. This study portrays that the dissolvability position of the organization at Walk 2020 was 1.88 and return to total assets proportion is 13.94 percent, which is clear that even in the predominant Corona virus circumstance the organization’s viewpoint is positive. |
| Keywords: Protection, Solvency, Current Ratio, Return to Net worth Ratio, Net Retention Ratio |
| DOI: https://doi.org/10.38193/IJRCMS.2023.5603 |
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THE ROLE OF INNOVATION IN SME PERFORMANCE IN MALAYSIA
| Title: THE ROLE OF INNOVATION IN SME PERFORMANCE IN MALAYSIA |
| Authors: Kamal Imran Mohd Sharif, Zulkifli Mohamed Udin and Arbi Abdul Palak |
| Abstract: The study investigates the intricate correlation between innovation and the performance of small and medium-sized enterprises (SMEs) within the Malaysian context. A substantial body of literature underscores the pivotal role of innovation in driving growth and bolstering the competitive advantage of SMEs. Our research delves deeper into this relationship, with a primary focus on how innovation practices impact crucial SME performance metrics, including revenue growth, profitability, and market share. The analysis adopts a comprehensive approach, examining the effects of various forms of innovation, namely product innovation, process innovation, and organizational innovation. To execute this investigation, we employ a robust research methodology that encompasses data collection from a diverse sample of SMEs spanning across various industries in Malaysia. We utilize statistical techniques, such as regression analysis, to evaluate the significance of the connection between innovation and SME performance. Furthermore, our research takes into account potential moderating factors that could influence the strength of this relationship, such as firm size, industry sector, and market dynamics. |
| Keywords: Innovation, Small and Medium-sized Enterprises (SMEs), Performance, Malaysia, Revenue Growth, Profitability, Market Share, Product Innovation, Process Innovation, Organizational Innovation. |
| DOI: https://doi.org/10.38193/IJRCMS.2023.5602 |
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THE IMPACTS OF SOCIAL MEDIA ON EMPLOYEES’ PRODUCTIVITY AMONGST ADMINISTRATIVE EMPLOYEES AT UITM PAHANG, CAMPUS JENGKA
| Title: THE IMPACTS OF SOCIAL MEDIA ON EMPLOYEES’ PRODUCTIVITY AMONGST ADMINISTRATIVE EMPLOYEES AT UITM PAHANG, CAMPUS JENGKA |
| Authors: Noor Dalila Musa |
| Abstract: This study focused on the impacts of social media on the employees’ productivity at Universiti Teknologi MARA Pahang, Campus Jengka. A total of 113 questionnaires were distributed to the administrative employees by using simple random sampling, out of which 108 (98.58%) questionnaires were returned. A statistical analysis was conducted by using SPSS 23.0 to investigate the impacts of four factors of social media that consists of communication channels, knowledge sharing, intention to use and intrinsic motivation on employees’ productivity. The findings showed that all four factors had mean scores within the range of high and very high. In addition, the results also revealed that the four hypotheses constructed showed positive relationships between the factors of social media on employees’ productivity. Therefore, all the four research hypotheses were accepted. These findings are useful in assisting the employers in Malaysia to increase employees’ productivity with the use of social media as one of the advanced information technologies. |
| Keywords: employees’ productivity, communication channels, intention to use, intrinsic motivation, knowledge sharing, social media. |
| DOI: https://doi.org/10.38193/IJRCMS.2023.5601 |
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GOJEK DIGITAL ECOSYSTEM ANALYSIS AND BUSINESS PARTNER EMPOWERMENT MODERATE BY PRODUCT INNOVATION UMKM CASE STUDY IN JAKARTA
| Title: GOJEK DIGITAL ECOSYSTEM ANALYSIS AND BUSINESS PARTNER EMPOWERMENT MODERATE BY PRODUCT INNOVATION UMKM CASE STUDY IN JAKARTA |
| Authors: Lukiyana and Angella Rosha Pangestu |
| Abstract: This research is about analyzing the Gojek digital ecosystem and empowering business partners on business success moderated by UMKM product innovation in Jakarta. The data used in this research is primary data which is obtained from research questionnaires. The research was conducted by distributing questionnaires to all UMKM business actors in Jakarta which were filled in completely so that they could be used as research data. |
| Keywords: Mentoring, Professional development, Technical Universities, Teaching skills, Research output, Community services. |
| DOI: https://doi.org/10.38193/IJRCMS.2023.5505 |
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MENTORSHIP IN TECHNICAL UNIVERSITIES: DOES EARLY MENTORING FOSTER NEW FACULTY PROFESSIONAL DEVELOPMENT?
| Title: MENTORSHIP IN TECHNICAL UNIVERSITIES: DOES EARLY MENTORING FOSTER NEW FACULTY PROFESSIONAL DEVELOPMENT? |
| Authors: Daisy Ofosuhene (Ph.D.) *, Anthony Eshun and Emmanuel Kofi Agblodzi |
| Abstract: The study examined the effect of mentoring on the professional development of new faculty members in six selected technical universities in Ghana. The variables analysed under new faculty professional development comprised of teaching skills, research output, rapid promotion and community services. The target population for the study comprised 200 new faculties. The census approach was used to enumerate all the members within the study population. The study employed the descriptive research design to describe the state of affairs in these technical universities, and it was cross-sectional in nature. Data was collected through a survey with a Faculty Mentor Questionnaire which was measured on a six-point Likert scale, and was analysed with descriptive and inferential statistics. Data was presented in tables. The study found that mentoring significantly and positively affects all the variables of new faculty professional development analysed. The study recommends that, Heads of Technical Universities, Deans and Heads of Departments should strongly advocate for and ensure the enforcement of mentoring policies and practices to help support the professional development of early faculties in their current and future job assignments. |
| Keywords: Mentoring, Professional development, Technical Universities, Teaching skills, Research output, Community services. |
| DOI: https://doi.org/10.38193/IJRCMS.2023.5504 |
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DETERMINANTS OF CUSTOMER LOYALTY IN THE GHANAIAN E-COMMERCE: A PLS-SEM APPROACH
| Title: DETERMINANTS OF CUSTOMER LOYALTY IN THE GHANAIAN E-COMMERCE: A PLS-SEM APPROACH |
| Authors: Massang Naa Norley, Wang Jianfeng, Adu Sarfo Philip, Massang Thomas and Amankwah Ophelia |
| Abstract: This study explores how customer service quality affects e-satisfaction and e-trust, impacting e-loyalty in Ghana’s e-commerce, focusing on Jumia. It also examines how mobile application design and promotions influence e-satisfaction, e-trust, and potential e-loyalty in the Ghanaian market. This study assessed the hypotheses in the established research model using structural equation modeling based on data collected from 320 participants from Ghanaian online shoppers. The survey targeted individuals aged 18-60 of both genders who have completed multiple online transactions on the specified e-commerce platform. The study’s results unequivocally affirm the pivotal role of customer satisfaction as a driving force behind customer loyalty. Various factors, including the quality of customer service, the effectiveness of marketing promotions, and the user-friendly design of mobile applications, mold customer satisfaction. These results offer valuable insights for e-commerce businesses in Ghana, emphasizing the importance of customer service quality and mobile app design to enhance customer satisfaction, trust, and loyalty. Further research could explore these relationships in greater depth and consider additional variables to gain a more comprehensive understanding. |
| Keywords: E-commerce, Customer service quality, Marketing Promotion, E- Satisfaction, E-Trust, E-Loyalty |
| DOI: https://doi.org/10.38193/IJRCMS.2023.5503 |
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EXCHANGE RATE FORECASTING: THE FUNDAMENTAL FORECASTING MODEL
| Title: EXCHANGE RATE FORECASTING: THE FUNDAMENTAL FORECASTING MODEL |
| Authors: Dr. Ioannis N. Kallianiotis |
| Abstract: This paper is using the fundamental forecasting model, which is a monetarist theory of exchange rate determination, for the current forecasting. This theory is tested empirically by using data, spot and forward rates and a variety of macro-variables from seven different countries with respect the U.S., as our domestic country. A GARCH-M model is used to forecast the volatility of the spot exchange rate. The paper is also using a Vector Auto-regression (VAR) framework to forecast simultaneously spot (s_t) and forward (f_t) exchange rates by utilizing exogenous macro-variables, time trends, and policy instruments. Further, at the end an impulse response function and a Hodrick-Prescott filter are used to present visually the behavior of the spot exchange rate. The countries used in the empirical work are, U.S. with respect the Euro-zone, Mexico, Canada, U.K., Switzerland, Japan, and Australia. The results show that these methods are giving very good forecasting for these seven exchange rates by minimizing the standard error of the regression (SER) and the root mean squared error (RMSE). Of course, uncertainty exists always in the forecasting of any economic variables, due to unanticipated public policies (monetary, fiscal, and trade) and other “innovations” in our financial markets, plus the new philosophies (i.e., liberalism, lack of ethics, perversions, DEI, AI, wars, BRICS, etc.), official measurements, and value system in our markets, societies, and way of living. |
| Keywords: Demand for Money and Exchange Rate, Foreign Exchange, Forecasting and Simulation, Information and Market Efficiency, International Financial Markets |
| DOI: https://doi.org/10.38193/IJRCMS.2023.5502 |
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MICROFINANCE BANKS ACTIVITIES AND ECONOMIC DEVELOPMENT OF NIGERIA
| Title: MICROFINANCE BANKS ACTIVITIES AND ECONOMIC DEVELOPMENT OF NIGERIA |
| Authors: Francis Okechukwu Nwoke and Chukwu, Kenechukwu Origin |
| Abstract: This study investigated the effect of microfinance banks on the economic development of Nigeria from (1992-2021) using secondary data from the Statistical bulletin of the Central Bank of Nigeria and the United Nations Development Programme (UNDP) annual report. The research work used the fully modified ordinary least square (FMOLS) regression analysis to test the effect between the independent variables (Microfinance Banks Loans and Credit, Investments and Deposits, Government Expenditure on Education and health) on the dependent variable (human development index). The study discovered that microfinance bank activities had a significant effect on Nigeria’s human development index during the study period. Therefore, the study recommends that microfinance banks should direct their loans to the productive sector in order to create more jobs and improve Nigeria’s economic development. In addition, microfinance institutions should assist those who do not have access to traditional banking services in gaining access to their credit facilities. Microfinance institutions should incorporate training and capacity-building programs into their services. They should also contribute to women’s empowerment, which will increase women’s access to education and health care. |
| Keywords: Microfinance banks activities, human development index |
| DOI: https://doi.org/10.38193/IJRCMS.2023.5501 |
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| References: Akingunola R. O., Adekunle O. A., Adegbesan K. J. , & Aninkan O. O (2013) Microfinance Banks and Entrepreneurship Development in Nigeria: A Case of Ogun State. European Journal of Business and Management,5(28),100-110. Akosile, A. I & Ajayi,O. A.(2014). The impact of microfinance institutions on poverty reduction in Nigeria. European Journal of Business and Managemen,6(35),1-7. Al-Amin, M. & Mamun, H. A. (2022) ‘Exploring the impact of microfinance on socio-economic development: Empirical evidence from Balunnaghar village’. International Journal of Social Science and Human Research, 5(4), 1278-128. Anyanwu, C.M. (2004). Microfinance Institutions in Nigeria: Policy, Practice and Potential. Nigeria: Central Bank of Nigeria Research Paper , 1-31. Apere, T. O. (2016). The impact of microfinance banks on economic growth in Nigeria. International Journal of Academic Research in Economics and Management Sciences, 5(4), 53-61. Babarinde, G. 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(2021) ‘Public health expenditure and economic development: The case of South Africa between 1996 and 2016. Cogent Economics & Finance, 9(1), 180-196. Nikiforos, M. (2021) ‘Crisis, austerity, and fiscal expenditure in Greece: Recent experience and future prospects in the post-COVID-19 era. European Journal of Economics and Economic Policies: Intervention, 1(2), 1–8. Nwakuya, M.T. & Biu, E.O. (2019). Comparative study of within-group and first difference fixed effects models. American Journal of Mathematics and Statistics, 9(4),177–181. Nwude,E.C & Anyalechi, K.C. (2018) The impact of microfinance on rural economic growth: the Nigerian experience. International Journal of Economics and Financial Issues, 8(4), 27-31. Obialor, C. B., Ibe, C. C. & Egungwu, I. C. (2022) Microfinance credit and agricultural sector output in Nigeria. International Journal of Trend in Scientific Research and Development, 6(5), 1744-1752. 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BUSINESS APPLICATIONS OF OPTIMISATION THEORY: ANT COLONY OPTIMIZATION AND SELECTED APPLICATIONS IN MANUFACTURING
| Title: BUSINESS APPLICATIONS OF OPTIMISATION THEORY: ANT COLONY OPTIMIZATION AND SELECTED APPLICATIONS IN MANUFACTURING |
| Authors: Trung Minh Ngo |
| Abstract: Ant Colony Optimization is a metaheuristic that was developed in the early 90s to solve optimization problems and finding for them good approximate solutions if not perfect ones, the developers of ant colony optimization algorithms took inspiration from the foraging behavior of ants in ant colonies, where although many ant species are close to blind, they have a surprisingly efficient technique in finding the shortest paths from their colony towards food sources and back. The first section of this paper introduces ant colony optimization origins and ideas, and the section after that discusses the main algorithms of ant colony optimization. The next chapter will include successful manufacturing applications for the algorithms. The last section will summarize the paper and discuss the findings. The main purpose of this paper is to discuss the ant colony optimization function and highlight how it has applications not only in theory but rather very consequential applications in business, namely, the world of manufacturing. |
| Keywords: Optimisation Theory, Ant Colony Optimization, Flexible Manufacturing, Virtual Cellular Manufacturing |
| DOI: https://doi.org/10.38193/IJRCMS.2023.5412 |
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| References: – Bianchi, L., Dorigo, M., Gambardella, L.M. and Gutjahr, W.J. (2008). A survey on metaheuristics for stochastic combinatorial optimization. Natural Computing, 8(2), pp.239–287. – Blum, C. (2005). Ant colony optimization: Introduction and recent trends. Physics of Life Reviews, 2(4), pp.353–373. – Cordon, O., Herrera, F. and Stutzle, T. (2002). a review of ant colony optimization metaheuristic: basis, models and new trends. Mathware & Soft Computing, 9(2–3). – Dorigo, M., Birattari, M. and Stutzle, T. (2006). Ant colony optimization. IEEE Computational Intelligence Magazine, 1(4), pp.28–39. – Dorigo, M. and Stützle, T. (2019). Ant Colony Optimization: Overview and Recent Advances. Handbook of Metaheuristics, pp.311–351. – Konak, A. and Kulturel-Konak, S. (2007). An Ant Colony Optimization Approach to the Minimum Tool Switching Instant Problem in Flexible Manufacturing System. 2007 IEEE Symposium on Computational Intelligence in Scheduling. – Koren, Y., Heisel, U., Jovane, F., Moriwaki, T., Pritschow, G., Ulsoy, G. and Van Brussel, H., 1999. Reconfigurable manufacturing systems. CIRP annals, 48(2), pp.527-540. – Mak, K.L., Peng, P., Wang, X.X. and Lau, T.L. (2007). An ant colony optimization algorithm for scheduling virtual cellular manufacturing systems. International Journal of Computer Integrated Manufacturing, 20(6), pp.524–537. – Maniraj, M., Pakkirisamy, V. and Jeyapaul, R. (2015). An ant colony optimization–based approach for a single-product flow-line reconfigurable manufacturing systems. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 231(7), pp.1229–1236. – Song, Y., Zhang, M.T., Yi, J., Zhang, L. and Zheng, L. (2007). Bottleneck Station Scheduling in Semiconductor Assembly and Test Manufacturing Using Ant Colony Optimization. IEEE Transactions on Automation Science and Engineering, 4(4), pp.569–578. – Tewolde, G.S. and Weihua Sheng (2008). Robot Path Integration in Manufacturing Processes: Genetic Algorithm Versus Ant Colony Optimization. IEEE Transactions on Systems, Man, and Cybernetics – Part A: Systems and Humans, 38(2), pp.278–287. – Tiwari, M.K., Dashora, Y., Kumar, S. and Shankar, R. (2006). Ant colony optimization to select the best process plan in an automated manufacturing environment. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 220(9), pp.1457–1472. |
RESOURCE CAPACITY AND IMPLEMENTATION OF AFFORDABLE RESIDENTIAL HOUSING PROJECTS IN MACHAKOS COUNTY, KENYA
| Title: RESOURCE CAPACITY AND IMPLEMENTATION OF AFFORDABLE RESIDENTIAL HOUSING PROJECTS IN MACHAKOS COUNTY, KENYA |
| Author: Gregory Mutuku Nthenge and Reuben Wambua Kikwatha |
| Abstract: Many urban dwellers in Kenya live in informal settlements because they cannot afford to rent an appropriate home due to the country’s housing scarcity. This problem has not been satisfactorily addressed by prior housing strategies. The Affordable Housing Programme, which considers the various socioeconomic classes in the population, was implemented by the Kenyan government in 2017. By considering how social and economic elements interact, this programme seeks to address the complicated issue of housing affordability. Overall, it shows a deliberate attempt to offer efficient and equitable housing options for the diverse urban population and indicates a change from earlier ineffective housing plans. With a focus on Kenya’s Machakos County, this study sought to examine the relationship between resource availability and the execution of affordable housing projects. Informed by the resource-based perspective theory, general system theory, and programme theory, it took into consideration three primary independent variables: financial resources, human resources, and social capital resources. Out of a total population of 1262 stakeholders, 297 were chosen at random for the study’s descriptive survey design, which included questionnaires and interview guides to gather data. Software called SPSS version 25.0 was used to analyze the data. The null hypothesis, which claimed there was no significant association between resource capacity and the implementation of affordable housing projects, was rejected as a result of the data, which showed a positive relationship between the dependent and independent variables. Financial capacity had the greatest influence among the independent factors, whereas human resource capital had the least. According to the findings, it was suggested that stronger links be made between financial institutions and national and local governments to maintain a steady flow of financial resources, which were shown to be a key factor in project implementation. The county administration was urged to improve employee development programmes and career paths for those involved in project execution. To ensure the distribution of current project information, stakeholders were advised to hold regular consultative sessions. To enable thorough comparisons, the report suggested undertaking equivalent studies in other counties with comparable affordable housing developments. In addition, it suggested monitoring and evaluation-focused research to address unresolved issues like how simple loan payback for the projects would be. |
| Keywords: Resource Capacity, Project Implementation, Housing Projects, Affordable Residential Housing |
| DOI: https://doi.org/10.38193/IJRCMS.2023.5410 |
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