This study examines the impact of knowledge management practices and knowledge conversion on organizational outcomes among IT employees in Chennai, with a focus on the mediating role of employee knowledge capability and the moderating effect of leadership support.
Design/Methodology/Approach:
A quantitative research design was adopted, collecting data from 474 IT employees using a structured questionnaire. The study employed Structural Equation Modeling (SEM) to test the proposed relationships, grounded in the knowledge-based view and SECI model (Nonaka & Takeuchi, 1995; Gold et al., 2001).
Findings:
The results reveal that knowledge management practices and knowledge conversion significantly enhance organizational outcomes. Employee knowledge capability partially mediates this relationship, while leadership support strengthens the impact, indicating a significant moderating effect.
Practical Implications:
Organizations should foster knowledge-sharing cultures and supportive leadership to enhance employee capabilities and improve performance outcomes.
Originality/Value:
This study contributes to the literature by integrating mediation and moderation mechanisms in the IT sector context, particularly in Chennai.