Purpose: The purpose of the study is to examine the impacts of technological interventions in multispecialty hospitals and to analyse how technologies such as electronic health records, artificial intelligence, telemedicine, hospital information systems, robotic surgery, and automated patient monitoring influence patient care, clinical efficiency, and hospital administration.
Methodology: The study adopts a descriptive and analytical research design. Both primary and secondary data were used for the study. Primary data were collected from 200 respondents comprising doctors, nurses, administrative staff, IT personnel, and patients from selected multispecialty hospitals. A structured questionnaire based on a five-point Likert scale was used to collect responses. Purposive sampling was adopted for selecting hospitals, while stratified random sampling was used to select respondents. Percentage analysis and mean score analysis were employed to interpret the data.
Findings: The findings indicate that electronic health records are the most significant technological intervention with the highest mean score, followed by artificial intelligence and telemedicine. These technologies improve interdepartmental coordination, diagnostic accuracy, accessibility of specialist services, and administrative efficiency. The study also reveals that respondents from private multispecialty hospitals have greater exposure to advanced technologies compared to those from government hospitals. Technologies such as IoT, blockchain, and cloud-based systems received comparatively lower scores due to limited implementation, lack of awareness, high cost, and cybersecurity concerns.
Practical Implications: The study suggests that multispecialty hospitals should invest more in digital infrastructure, staff training, and cybersecurity measures to ensure effective implementation of emerging technologies. Wider adoption of advanced technological systems can improve patient satisfaction, operational efficiency, and quality of healthcare services.
Originality/Value: The study provides a comprehensive understanding of the role of technological interventions in multispecialty hospitals by combining the perspectives of healthcare professionals, technical staff, and patients. It highlights both the benefits and challenges associated with digital transformation in healthcare