| Title: TRENDS AND EVOLUTION OF BRAND AWARENESS AND CUSTOMER SATISFACTION RESEARCH IN ONLINE MARKETING: A BIBLIOMETRIC STUDY |
| Author: Sandyarani K. S. and Dr. Venkatesan G. A. |
| Abstract: This bibliometric research maps the development of the topic of brand awareness and customer satisfaction as far as the online marketing is concerned. The review of Scopus-indexed publications (2005-2025), conducted with the help of performance analysis and science mapping (co-occurrence, trend-topics, strategic diagram, and thematic clustering) considers three stages: the emergent period of a small, volatile output (2005-2013); the phase of accumulation of methods standardization, and stable growth (2014- 2018); and the post-2019 structural break characterized by the accelerated growth of publications and an average reduction in the per The maximum production is on 2024 and it will be slightly corrected in 2025. Average citations exhibit cohort effects: a small canon between 2006-2019 is focussing on impact and offer reusable measurement templates between social media and digital touchpoints and brand outcomes. There is also high concentration in outlets with one journal representing disproportional number of papers, and the rest distributed amongst marketing, management, hospitality and computing venues. The analysis of networks comes down to a motor cluster: customer satisfaction-brand awareness-sales-social media which coordinates the sphere; customer satisfaction is the most centralized and related to itself, whereas investments, consumption behavior, big data and information management are the intermediaries. Frames associated with niche management (business strategy, business-model frameworks) are thick and peripheral; generic marketing descriptors are central but weak. The discipline has developed into a performance based, platform integrated paradigm where the understanding of awareness is considered as a precursor and outcome in the e-commerce consumer experiences. Future study of cross-platform measurement, causal identification, privacy-conscious attribution, investment efficiency, and theory integration, and converts results into practical implications on budgeting, instrumentation, and governance in digital branding is described in the paper and then translated into practical implications. |
| Keywords: Brand awareness; Customer satisfaction; Online marketing; E-commerce; social media; Bibliometric; Science mapping; Co-occurrence analysis; Thematic mapping; Citation analysis; Research trends Digital customer journey. |
| DOI: https://doi.org/10.38193/IJRCMS.2026.8233 |
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| Date of Publication: 02-04-2026 |
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| Published Vol & Issue: Volume 8 Issue 2 March-April 2026 |