International Journal of Research In Commerce and Management Studies ( ISSN : 2582-2292) 2020-12-21T11:14:42+00:00 Rajendra Malvi Open Journal Systems <p><strong> <a href="" target="_blank" rel="noopener noreferrer" data-saferedirecturl=";source=gmail&amp;ust=1595055595836000&amp;usg=AFQjCNF-ZKaVq-TLil_ni2LxuWu0f9loUg">(Impact Factor : 0.915)</a></strong></p> <p>International Journal of Research In Commerce and Management Studies is an open access peer review bi-monthly research journal that publishes articles in the field commerce &amp; management. The journal serves as a bridge between worldwide scholars and commerce and management studies researchers. The journal publishes research articles and papers in all areas of commerce and management. The journal aims to provide the most complete and reliable source of information on recent developments in business studies. Each issue brings you critical perspectives and cogent analyses, serving as an outlet for the best theoretical and research work in the field. The purpose of the journal is to further the understanding of the theory and practice of business studies by publishing articles of interest to practitioners and scholars. The Journal is published in English. The e-journal provides free and open access to all of its content on our website.</p> <p> </p> IMPROVE THE EFFICIENCY OF TRAINING AND FOSTERING DOMESTIC HUMAN RESOURCES IN VIETNAM TODAY 2020-10-28T06:02:09+00:00 Nguyen Van Son <p>The article uses qualitative research methods, methods of collecting secondary documents to research the current situation of training human resources in the interior sector in Vietnam today. The results show that the internal human resource training has initially met the practical needs of society, however, there are still many difficulties to overcome. The article also proposes a number of solutions to improve the efficiency of training internal human resources in Vietnam.</p> 2020-10-28T00:00:00+00:00 Copyright (c) 2020 International Journal of Research In Commerce and Management Studies ( ISSN : 2582-2292) THE EFFECTS OF MICROFINANCE ON FINANCIAL PERFORMANCE OF SMALL AND MEDIUM ENTERPRISES IN TANZANIA: A CASE STUDY OF ILALA MUNICIPALITY 2020-12-04T10:37:32+00:00 Halipha Iddy Mnunka Dr. Benard Nyakweba Oyagi <p>In the world, countries have exposed great consideration on creating and facilitating favorable environment for encouraging development of Small and Medium Enterprises (SME’s) in order to boost their economy for the purpose of reducing poverty within their country. The study aims to establish the influence of provision of credit facilities on financial performance, to determine the effect of savings mobilization on financial performance of SMEs in Ilala Municipal. The study used descriptive research design, the study used Slovene's Formula to obtain sample size of 356 SMEs from the target population of 3215 SMEs, structured questionnaire was used to collect primary data, data was analyzed using descriptive statistics included measures of central tendencies (mean) and measures of dispersion (standard deviation, the finding of the study concluded that microfinance (Credit facilities, saving mobilization) have positive effects to the financial performance of SMEs and recommended that microfinance institutions should consider more entrepreneurs training to entrepreneurs who do not have entrepreneurial skills.</p> 2020-12-04T00:00:00+00:00 Copyright (c) 2020 EFFICACY OF UNION BANK CORE VALUES IN A TECHNICAL VOCATIONAL EDUCATION AND TRAINING-DRIVEN ECONOMY 2020-12-15T16:03:16+00:00 OWENVBIUGIE, Robinson Osarumwense IYAMU, Ewemade <p>The study assessed Union bank core values for customers’ service delivery in Edo State. The study was guided by three research questions and a null hypothesis tested. A sample of 100 respondents gave credence to the study using an accidental sampling technique. A descriptive survey was employed. The reliability of the instrument was 0.87 using Cronbach alpha formula. A structured questionnaire was the instrument to collect data. Mean and standard deviation was used to answer the research questions, while t-test for the hypothesis. From the result, it was discovered that the Union bank core values that influence customers’ service delivery are integrity, collaboration, and respect. The two groups of customers used for the study did not show any significant difference on customers’ service delivery in Union bank, hence the null hypothesis acceptance. Consequently, it was recommended that banks should provide a feedback mechanism that will allow customers to make constructive criticism of their operations for service delivery. Regulatory agencies in the banking sector should ensure banks adhere to their core values for customers’ satisfaction to improve turn over. Furthermore, Union banks should engage in periodic training for staff on their core values so as to engender proper application in customer dealings. Finally, recommendations were made for further studies such as determinants influencing effective customers’ service delivery by commercial banks.</p> 2020-12-15T00:00:00+00:00 Copyright (c) 2020 FLEXITIME AND SERVICE QUALITY OF MEDICAL EMPLOYEES IN TEACHING HOSPITALS IN NIGERIA: A STUDY OF TEACHING HOSPITALS IN NORTH CENTRAL NIGERIA 2020-12-21T11:14:42+00:00 Victor Utor Vivien Anna Ugba <p>This paper studied the relationship between flexitime and service quality of medical employees of teaching hospitals in Nigeria concentrating on those in North Central Nigeria. It discussed the need to ensure and aid medical employees in discharging quality healthcare services that meet the patients’ perception by way of having control over their job. The study employed a survey design, using a sample of 373 medical employees and patients of six teaching hospitals in North Central Nigeria. A 5-point Likert scale questionnaire was used for data collection, and data analysis was conducted using Pearson’s Product moment correlation and Regression with the aid of SPSS version 23. The study found that flexitime had a significant positive relationship with four dimensions of service quality namely; reliability, responsiveness, empathy and assurance. Flexitime however showed significant negative relationship with tangibility, another dimension of service quality. Overall, the study demonstrated that flexitime significantly impact service quality of medical employees. The paper provides practical implications for society, all medical outfits, government, policy makers and managers of public hospitals by way of supporting medical employees through giving them control over their job to enable them balance work and personal life which in turn improves the quality of health care service delivery and by extension improvement in the quality of life of the society. The study validates and strengthens view that health systems studies are emerging as factual interdisciplinary fields of investigation where ideas from several different viewpoints are combined into conceptual frameworks to address health problems and contributes to expanding knowledge on the consequence of employee support through the use of flexible practices such as flexitime in the work place to boost the performance of medical employees in terms of service quality. The study further reinforces and validates the Psychological work control theory and its significance to flexibility studies and made recommendations to help manage employees in the healthcare outfits for optimal service delivery therefore aiding to close the research gap with similar researches on service quality improvement among employees in healthcare organisations.</p> 2020-12-21T00:00:00+00:00 Copyright (c) 2020