Title: IMPACT OF DIGITAL BANKING ON CUSTOMER SATISFACTION IN INDIA
Author: Monika Jogdand and Priyanka Jagdale
Abstract:

This research paper explores the impact of digital banking on customer satisfaction in India. With rapid advancements in technology and increasing smartphone penetration, digital banking has become an essential part of financial services. The paper examines customer perceptions, benefits, challenges, and future prospects of digital banking. Data was collected from surveys, literature, and secondary sources to assess how digital banking influences customer satisfaction. The findings reveal that convenience, accessibility, and speed significantly improve customer satisfaction, though issues of cybersecurity and digital literacy remain important challenges.

Keywords: Digital banking, Customer satisfaction, India, Online banking, Mobile banking, Internet banking, financial technology, User experience, Service quality, Banking innovation, Cybersecurity, Customer loyalty, FinTech adoption, Cashless economy, Banking transformation, E-services, Technology acceptance, Customer perception, Digital finance, Indian banking sector References and Notes
DOI: https://doi.org/10.38193/IJRCMS.2026.SP8112
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Date of Publication: 12-01-2026
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Published Vol & Issue: Volume 8 Issue 1 January 2026