Title: GOJEK DIGITAL ECOSYSTEM ANALYSIS AND BUSINESS PARTNER EMPOWERMENT MODERATE BY PRODUCT INNOVATION UMKM CASE STUDY IN JAKARTA |
Authors: Lukiyana and Angella Rosha Pangestu |
Abstract: This research is about analyzing the Gojek digital ecosystem and empowering business partners on business success moderated by UMKM product innovation in Jakarta. The data used in this research is primary data which is obtained from research questionnaires. The research was conducted by distributing questionnaires to all UMKM business actors in Jakarta which were filled in completely so that they could be used as research data. |
Keywords: Mentoring, Professional development, Technical Universities, Teaching skills, Research output, Community services. |
DOI: https://doi.org/10.38193/IJRCMS.2023.5505 |
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Volume 5 Issue 5 Sep-Oct 2023
MENTORSHIP IN TECHNICAL UNIVERSITIES: DOES EARLY MENTORING FOSTER NEW FACULTY PROFESSIONAL DEVELOPMENT?
Title: MENTORSHIP IN TECHNICAL UNIVERSITIES: DOES EARLY MENTORING FOSTER NEW FACULTY PROFESSIONAL DEVELOPMENT? |
Authors: Daisy Ofosuhene (Ph.D.) *, Anthony Eshun and Emmanuel Kofi Agblodzi |
Abstract: The study examined the effect of mentoring on the professional development of new faculty members in six selected technical universities in Ghana. The variables analysed under new faculty professional development comprised of teaching skills, research output, rapid promotion and community services. The target population for the study comprised 200 new faculties. The census approach was used to enumerate all the members within the study population. The study employed the descriptive research design to describe the state of affairs in these technical universities, and it was cross-sectional in nature. Data was collected through a survey with a Faculty Mentor Questionnaire which was measured on a six-point Likert scale, and was analysed with descriptive and inferential statistics. Data was presented in tables. The study found that mentoring significantly and positively affects all the variables of new faculty professional development analysed. The study recommends that, Heads of Technical Universities, Deans and Heads of Departments should strongly advocate for and ensure the enforcement of mentoring policies and practices to help support the professional development of early faculties in their current and future job assignments. |
Keywords: Mentoring, Professional development, Technical Universities, Teaching skills, Research output, Community services. |
DOI: https://doi.org/10.38193/IJRCMS.2023.5504 |
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DETERMINANTS OF CUSTOMER LOYALTY IN THE GHANAIAN E-COMMERCE: A PLS-SEM APPROACH
Title: DETERMINANTS OF CUSTOMER LOYALTY IN THE GHANAIAN E-COMMERCE: A PLS-SEM APPROACH |
Authors: Massang Naa Norley, Wang Jianfeng, Adu Sarfo Philip, Massang Thomas and Amankwah Ophelia |
Abstract: This study explores how customer service quality affects e-satisfaction and e-trust, impacting e-loyalty in Ghana’s e-commerce, focusing on Jumia. It also examines how mobile application design and promotions influence e-satisfaction, e-trust, and potential e-loyalty in the Ghanaian market. This study assessed the hypotheses in the established research model using structural equation modeling based on data collected from 320 participants from Ghanaian online shoppers. The survey targeted individuals aged 18-60 of both genders who have completed multiple online transactions on the specified e-commerce platform. The study’s results unequivocally affirm the pivotal role of customer satisfaction as a driving force behind customer loyalty. Various factors, including the quality of customer service, the effectiveness of marketing promotions, and the user-friendly design of mobile applications, mold customer satisfaction. These results offer valuable insights for e-commerce businesses in Ghana, emphasizing the importance of customer service quality and mobile app design to enhance customer satisfaction, trust, and loyalty. Further research could explore these relationships in greater depth and consider additional variables to gain a more comprehensive understanding. |
Keywords: E-commerce, Customer service quality, Marketing Promotion, E- Satisfaction, E-Trust, E-Loyalty |
DOI: https://doi.org/10.38193/IJRCMS.2023.5503 |
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EXCHANGE RATE FORECASTING: THE FUNDAMENTAL FORECASTING MODEL
Title: EXCHANGE RATE FORECASTING: THE FUNDAMENTAL FORECASTING MODEL |
Authors: Dr. Ioannis N. Kallianiotis |
Abstract: This paper is using the fundamental forecasting model, which is a monetarist theory of exchange rate determination, for the current forecasting. This theory is tested empirically by using data, spot and forward rates and a variety of macro-variables from seven different countries with respect the U.S., as our domestic country. A GARCH-M model is used to forecast the volatility of the spot exchange rate. The paper is also using a Vector Auto-regression (VAR) framework to forecast simultaneously spot (s_t) and forward (f_t) exchange rates by utilizing exogenous macro-variables, time trends, and policy instruments. Further, at the end an impulse response function and a Hodrick-Prescott filter are used to present visually the behavior of the spot exchange rate. The countries used in the empirical work are, U.S. with respect the Euro-zone, Mexico, Canada, U.K., Switzerland, Japan, and Australia. The results show that these methods are giving very good forecasting for these seven exchange rates by minimizing the standard error of the regression (SER) and the root mean squared error (RMSE). Of course, uncertainty exists always in the forecasting of any economic variables, due to unanticipated public policies (monetary, fiscal, and trade) and other “innovations” in our financial markets, plus the new philosophies (i.e., liberalism, lack of ethics, perversions, DEI, AI, wars, BRICS, etc.), official measurements, and value system in our markets, societies, and way of living. |
Keywords: Demand for Money and Exchange Rate, Foreign Exchange, Forecasting and Simulation, Information and Market Efficiency, International Financial Markets |
DOI: https://doi.org/10.38193/IJRCMS.2023.5502 |
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MICROFINANCE BANKS ACTIVITIES AND ECONOMIC DEVELOPMENT OF NIGERIA
Title: MICROFINANCE BANKS ACTIVITIES AND ECONOMIC DEVELOPMENT OF NIGERIA |
Authors: Francis Okechukwu Nwoke and Chukwu, Kenechukwu Origin |
Abstract: This study investigated the effect of microfinance banks on the economic development of Nigeria from (1992-2021) using secondary data from the Statistical bulletin of the Central Bank of Nigeria and the United Nations Development Programme (UNDP) annual report. The research work used the fully modified ordinary least square (FMOLS) regression analysis to test the effect between the independent variables (Microfinance Banks Loans and Credit, Investments and Deposits, Government Expenditure on Education and health) on the dependent variable (human development index). The study discovered that microfinance bank activities had a significant effect on Nigeria’s human development index during the study period. Therefore, the study recommends that microfinance banks should direct their loans to the productive sector in order to create more jobs and improve Nigeria’s economic development. In addition, microfinance institutions should assist those who do not have access to traditional banking services in gaining access to their credit facilities. Microfinance institutions should incorporate training and capacity-building programs into their services. They should also contribute to women’s empowerment, which will increase women’s access to education and health care. |
Keywords: Microfinance banks activities, human development index |
DOI: https://doi.org/10.38193/IJRCMS.2023.5501 |
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