The BPO industry has experienced exceptional growth in the modern years contributing considerably to the economy as well as provided that employment opportunity to the cultured youth on a large scale. This tendency also presents numerous challenges to the organizations. One of the most important challenges is the management of the Human Resource (HR). Human resource is a positive feature that can provide value and competitive benefit to an organization. The largest challenge nowadays the BPO sector is facing is clear as a reduction in the number of employees through retirement, resignation or death and the attrition at huge scale and retention has turn out to be a complicated task. Attrition rate is simplified as the rate of shrinkage in size odd number (BPO India 2009). Attrition of employees in an inadequate major is desirable for invasion of new ideas in the BPO sector. The studies focused on retention and attrition challenges that if BPO industry at present faces and to examine ways to diminish employee turnover. The BPO sector is always placed on peak whenever we say the word attrition. The paper also focuses on how talent could be retained in the BPO’s sector where attrition is always a worry. It also throws light on what organizations need to do to retain their quality workforce and maintain the part to obtain goals.