Title:
THE STUDY ON ADOPTION OF CASHLESS PAYMENT AMONG OFFICE SYSTEMS MANAGEMENT STUDENTS AT UITM PAHANG BRANCH, CAMPUS JENGKA

Authors:
Adam Luqman Faiz Muhammad Ong, Dayang Hanie Shazliana Zaidatul, Mohammad Nadzmi Saifudin, Nur Farzana Izzati Jasmawari, Noor Dalila Musa*

Abstract:
This study aimed to identify the relationship between the factors of intention to use cashless payment and adoption of cashless payment among students in semesters four and five of Office Systems Management students at UiTM Pahang Branch, Campus Jengka. This study was conducted using the correlation survey research approach with three research objectives, three research questions, and two research hypotheses that involved 134 students in semesters four and five of Office Systems Management program. By using the simple random sampling method, 97 students have been selected to be the sample in this study. To collect data from the respondents, researchers used two types of scales that consist of Category Scale and Likert Scale. For section A titled: Demographic Profile, the researchers used the Category Scale on that section. Section B titled: Factors of Intention to Use Cashless Payment and Section, C titled: Adoption of Cashless Payment used the four-point Likert Scales on each section of the questionnaire. This investigation employed the Statistical Package for Social Sciences (SPSS, version 29) to interpret the acquired data, utilizing correlation analysis to evaluate the three research objectives. The study's findings indicate that there is a significant positive correlation between the intention to use cashless payment and the adoption of contactless payment among students enrolled in the Office Systems Management program at UiTM Pahang Branch, Campus Jengka. The researchers confirmed that a variety of factors, including performance expectancy, effort expectancy, social influence, facilitating conditions, and perceived trust, influence students' strong predisposition to accept digital compensation.

Keywords:
Cashless Payment, Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Perceived Trust