Title:
QUEUING MODEL AS A TECHNIQUE OF QUEUE SOLUTION IN FEDERAL POLYTECHNIC NASARAWA, NASARAWA STATE – NIGERIA.

Authors:
AHMED, Aliyu Tanko , ABUBAKAR, Ibrahim , AHMED, Aliyu Tanko and Gambo, Mohammed Ibrahim

Abstract:
Waiting for service in a tertiary institution is a common occurrence in everyday life. The proportion of students who requests for service on a daily basis in Federal Polytechnic Nasarawa (FPN) continues to increase and the available capacity to meet the request is grossly inadequate. The main objective of this study is to measure the effectiveness of the queue system and offer satisfactorily service to waiting students in FPN. The methods employed during data collection were stop-watch, personal interview and direct observation which was analyzed using queuing equations. The study revealed that service delay which leads to long queue occur mostly at the registration point in the bank followed by exams and records unit followed by clinic unit while no delay at all in hostel accommodation unit. The study concluded that queuing model as a technique for queues solution has significantly impacted on the service delivery of the major units of FPN. The study recommends that the registration exercise should be decentralized, employ more servers in the exams and records unit with different specialization to enhance labour productivity and electronic time register (thumb printer) needs to be put in place to check late coming.

Keywords:
balking, jockeying, queue discipline, reneging and server.