Title:
EVALUATION OF REFERENCE SERVICES IN THE DELTA STATE POLYTECHNIC LIBRARY OTEFE-OGHARA

Authors:
Eyaufe, Obaguono Omamomo and Mukoro, Roseline

Abstract:
Reference service because of its nature is regarded as one of the most important services offered by academic libraries. This is assumed to be the case of the Delta State Polytechnic Library OtefeOghara. This article therefore evaluates the reference section of the Delta State Polytechnic Library Otefe-Oghara and all the activities that takes place in the section in terms of quality and adequacy of resources stocked and services offered respectively by this all important section of the academic library. The study also examined students’ level of awareness of reference service. The population for the study comprises of the six librarians and 525 registered HND 2 (final year) students from every department which cut across the three schools (school of applied science and technology, engineering and business study) of the polytechnic from which a sample size of 150 was taken. The findings of the study includes low awareness level of reference service and poor state of reference section whose outcome is students dissatisfaction with reference service provided by the polytechnic library. Recommendations were made on ways to improve reference services offered to the polytechnic students.